Durval Ataide
I had a flight with Ethiopian Airlines at Changi Airport and arrived a little earlier to secure my place in line for check-in, so I could proceed quickly to the boarding area. Wanting to clarify if I could wait near the check-in counter, I approached an AirJapan staff member to ask, but was met with an extremely negative attitude. This person, who is clearly visible in the photo, showed a complete lack of professionalism and courtesy, something unacceptable for someone working in customer service at an international airport. Dealing with travelers requires patience, kindness, and respect, qualities that were completely absent in this interaction. If someone is unwilling or incapable of treating people with basic politeness and professionalism, they should reconsider working in a position that involves direct interaction with passengers. It is disappointing to see such behavior from an AirJapan representative, as their staff are expected to uphold high service standards. An airport, especially one as prestigious as Changi, should ensure that all its personnel are properly trained to communicate effectively and respectfully with travelers. I hope this feedback helps improve the overall experience for future passengers.