43 Google reviews
Showing 43 review samples from Google Maps.
Jess
The customer service is not helpful at all. Does not resolve problem and just keeps pushing things away back n forth between them and travel agent. I understand I bought the tix from the travel agent, but after all I purchased ANA tix. I …
Saumya
I have spent several hours over several days over the last 2 months attempting to contact ANA about a flight that they cancelled, but to no avail. The website says that for urgent inquiries, phone call is necessary. The booking reservation …
Yao Ruihan Emily
Absolutely the worst. ANA canceled my flight on the day of departure without offering any solution. Called the hotline 5x and each time the wait time is more than 120 mins long. Had to buy a new ticket for the missing leg of the itinerary …
TINGHUI Lee
WORST CUSTOMER SERVICE EVER Our flight was from Changi to Narita on 3rd April 2023, 6:15am. During check in @ changi, we were informed that my mother's surname was booked …
Hugh J
Comfortable flight, food was good, good service. I had to fly on ANA from Los Angeles to Singapore...when United Airlines …
Scott Gaddes
Flew from Chicago to Tokyo then on to Kuala Lumpur. Fantastic flights. Great service. Delicious inflight food. Arrived early on both flights. Will definitely fly with them again.
Jacky Ow
very disappointed when you think that it is from Japan. just checking to amend the dates. willing to pay the differences but it takes 1 day and still never get back to me. if you can check the rates on their website for your new preferred …
Sam Rezaee
I am extremely disappointed with my experience with Nippon Airways. My wife and I booked our tickets from Sydney to Vancouver. Due to a change in plans, we rescheduled our departure to May 23 through the “Manage Booking” …
Converse Jones
Flying out of Manila behind 70 carts of luggage representing many many passengers while watching the customer service agents hang paper lanterns at each station. Is this customer service? I think it’s not only poor service, it is total …
MrToad TreeBark
We’ve been flying ANA for 6 years now - to both Hong Kong and Singapore. They are an exceptional airline with equally fine staff.