✈️ World's Best Airport 2023 - Discover Why
Passenger Support

Essential Services

Currency exchange, medical care, baggage support, and multilingual assistance β€” everything you need for a smooth journey.

4
Service Categories
All
Terminals
24/7
Medical
Multi
Languages
Financial Services

Currency Exchange

Licensed money changers with competitive rates available across all terminals.

  • Available in all terminals at departure and arrival halls
  • 24-hour service at selected locations
  • Major currencies exchanged including USD, EUR, GBP, JPY
  • ATMs available throughout all terminals
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T1 Departure

Near Check-in Row 1

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T2 Arrival

Near Belt 1

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T3 Transit

Level 2 Transit Mall

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T4 Departure

Check-in Hall

Healthcare

Medical Services

24-hour medical assistance available at the airport

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24-Hour Medical Clinic

Open 24/7

Full medical services for urgent and non-urgent care.

  • β€’ Terminal 1, Level 3
  • β€’ Terminal 3, Level 3

Emergency: Call 993 or approach any airport staff

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Pharmacy

Prescription & OTC medicines

Prescription and over-the-counter medicines available.

  • β€’ Located within medical clinics
  • β€’ Basic first-aid supplies
  • β€’ Travel health essentials
Travel Support

Baggage Services

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Baggage Storage

Secure left-luggage service for short and long-term storage.

First 3 hours From ~S$5
Per additional block ~S$3-5

Available at T1, T2, T3 arrival halls

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Baggage Wrapping

Protect your luggage with professional wrapping service.

  • Available at departure halls
  • From approximately S$10 per bag
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Porter Service

Professional porters to assist with heavy luggage.

  • Available on request
  • Tipping is customary
Assistance

Information Counters

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Customer Service

Multilingual support

  • Wayfinding and terminal guidance
  • Flight information assistance
  • Lost and found services
  • Special assistance for passengers with disabilities

Counter Locations

T
Terminal 1
Departure Hall & Transit Mall
T
Terminal 2
Departure Hall, Level 2
T
Terminal 3
Departure Hall & Transit Mall
T
Terminal 4
Departure Hall, Level 1

Languages: English, Mandarin, Malay, Tamil, Japanese, Korean, and more