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Rating Summary

2.6

46 Google reviews

5
37%
4
0%
3
4%
2
7%
1
52%

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Reviews for Massimo Dutti Jewel (Changi Airport)

Showing 46 review samples from Google Maps.

Adrian Liew

Adrian Liew

1

Very disappointed with this store here as compared to other stores internationally and in other stores in Singapore. …

sylvia ho

sylvia ho

1

I needed a coat that I bought from Massimo to be repaired. The lady who served me took photo of the outfit that needed to be repaired, but would not take the outfit itself, and told me that I will have to bring it back another time. …

C Tan

C Tan

1

I love Massimo but their staffs here never fail to give the worst service. It’s consistent with every visit. It’s almost laughable.

Ho Kwong

Ho Kwong

5

Visited Jewel branch on 21 August 2025, at about 9.45pm. Staff (Ms) Wan warmly attended to me. …

Julia Lau

Julia Lau

1

I would give this 0 stars if I could. Only purchase something online if you are really sure it will fit you. I ordered a sweater and a belt. I had to return the sweater to the store and exchange for another size but was told because it was …

Rebecca Seah

Rebecca Seah

1

I am so disappointed that a reputable store such as Massimo Dutti would partner with such an unreliable and unscrupulous delivery courier, SF Express. My package of multiple high value items was marked as signed off and delivered but my …

Phillip Thomas

Phillip Thomas

1

Atrocious level of service experienced today at this outlet! The level of ignorance and lack of customer service fell to a time low for this outlet, the staff were arrogant and not interested at all. …

L T

L T

1

I was shopping tonight at the store and had several pieces on my arm when one of the staff was calling out to me and talked to me from a distance away but behind me. I wasn’t sure if she was calling out to me but it went on and on so I …

S

S

1

Avoid this outlet at all cost. As mentioned in several reviews, one particular salesperson has a very poor attitude, whom I believe employee code to be 60035783. …

Lisa T

Lisa T

5

Soufflé Marais eau de parfum felt so fresh like you just came out of a bath. Love how natural it smells. Also purchased a leather loafer that was very comfortable.