Grace Tan
5
A big THANK YOU to Mr Chris Ho for helping us -5 senior citizens -to settle our seats allocation for our Hokkaido cherry blossoms trip in coming April 2025. Thanks for the print out too. …
Rating Summary
2.6
26 Google reviews
5 27%
4 4%
3 19%
2 4%
1 46%
Reviews for Japan Airlines
Showing 26 review samples from Google Maps.
KC Heng
1
Couldn’t find an appropriate email address for queries. Only can call through the customer service hotline; the agents sound so muffled, couldn’t even hear properly …
Daniel Boland
1
JAPAN AIRLINE SHOULD BE BOYCOTTED!! They are responsible for several ridiculously long delays both last years trip AND this year's flights. Also they broke the wheel off my suitcase which they are denying responsibility for. We missed all …
Marcus Chan
1
My first time on JAL from Singapore to Tokyo. In a 7 hour flight, you would expect 2 meals, but there was only one. And the one and only meal, there was no choice and it tasted worse than my $2 fried bee hoon in Bishan. …
Kenny Chua
5
The quality and volume of inflight meals are way better than its full-service competitors on Singapore & Narita routes. On time departure. World's best performing airline in terms of punctuality. Miss the old JAL reservation office at Hong Leong Building.
Eve Wee
1
Horrible app and website! I am surprised with this type of service from JAPAN AIRLINES. I thought Japanese people are all about service!!! Cant get them on the phone, phone app say my booking is cancelled. Their website cant retrieve my booking when i entered all info correctly.
Angie Chng
3
Wanted to make some changes to our plan but no office to help to do so. Not even at Changi airport. Flight wise, service was pleasant and acceptable. Food was good. Lounge both at Changi airport and New Chitose Airport nothing to shout …
Malcolm Brown
1
Warning to families booking with @JAL - We have a Sapporo-Singapore ticket via Haneda with a connection time SHORTER than JAL's own minimum guidance (75-90 mins). JAL has now confirmed we must: …
Sweelin Chong
5
Called the Japan Airlines’ hotline regarding cancellation of tickets due to passenger suffered illness & unable to travel. The hotline did not put you thru a long series of automated voice instructions and the wait to speak to an operator …
T T
1
Worst airline I've ever booked. Stood in the wrong line at first because their check in counter was roped off. Eventually opened the rope to their counter, lady slowly checked, and exactly at 1 minute past the 1 hour deadline she said the …