Premium Taiwanese bubble tea with hand-shaken milk tea and signature golden boba at Jewel.
KOI The Express at Jewel Changi Airport Basement serves the renowned Taiwanese bubble tea brand in a convenient grab-and-go format, offering its signature hand-shaken milk teas, flavoured teas and the coveted golden pearl boba that has made KOI a favourite across Asia. Known for its commitment to quality ingredients and a customisable sweetness and ice level system, KOI allows every customer to craft their ideal beverage, whether that is a rich Okinawa milk tea, a fragrant Oolong milk tea or a refreshing fruit tea.
The Jewel basement outlet is perfectly positioned for shoppers and travellers looking for a thirst-quenching, indulgent pick-me-up while exploring the mall. With its loyal following and consistent quality, KOI delivers the bubble tea experience that fans crave, right at the heart of Changi Airport.
2 Air headed girls working on 27 March 2025 at Jewel KOI. I order so many times, first time cannot scan iChangi rewards after making payment. Still can laugh and lie. I guess I should forgive you given the fact u work here. I don’t expect you to be any smarter.
Chang
Service was 'extremely' poor. We decided to order our usual drink over at this Jewel Koi Express outlet at 8.45pm today. However, upon ordering, we automatically took out our Koi card to make payment but the female staff stationed at the …
F Ng
This Koi outlet has the worst service I've ever experienced. The wait times are excessively long, and to make matters worse, my order was delivered incorrectly. The staff clearly struggles with taking orders efficiently.
Positive Reviews
Ryu
The boba is as small as giant salamander eggs which is relatively small but it's chewy so 5 stars
Jon Tan
5 Star ⭐️ to Exceptional Service by Jerry on 30-Nov-2025 around 9pm.
Jerry is an absolutely outstanding staff member. Not only handsome 🤣, friendly, …
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Photo Gallery
KOI Thé Express (Jewel Basement)
Koi Thé beverage advertisement
A dark red iced beverage in a clear plastic cup with the Koi Thé logo, topped with dried hibiscus petals. The drink is placed on a white pedestal against a gradient peach background. Red flowers are scattered around the base. A nutrition label indicating '8% sugar' and 'C' grade is displayed to the left.
Koi Thé Iced Beverage
An iced beverage in a branded cup with the logo 'Koi Thé' sits on a white pedestal. Beside it is a wooden bowl filled with brown sugar cubes, surrounded by granulated sugar. A Nutri-Grade label indicates 'D' and '11% sugar'. The background is a gradient of beige to mauve.
Koi Thé beverage advertisement
A branded drink cup with the logo 'Koi Thé' sits on a white pedestal against a gradient background. The cup contains a layered beverage topped with caramel drizzle and what appears to be popcorn or crumbled topping. To the left is a Nutri-Grade label indicating 8% sugar, graded D. In front of the cup are two flowers (a yellow daisy and a white daisy) and a wooden scoop holding dark tea leaves.
KOI Thé Drink
A clear plastic cup filled with an orange-colored beverage, topped with ice. The cup has a black logo and the text "KOI Thé" below it. To the left of the cup is a Nutri-Grade label showing a 'C' rating and '10% sugar'. In front of the cup are pieces of honeycomb and two green plums, one halved. The background is a gradient of light orange to beige.
KOI Thé Drink
A clear plastic cup filled with a yellow-orange beverage, topped with ice and fruit. The cup has a black logo and the text "KOI Thé" below it. To the left of the cup is a "NUTRI-GRADE" label with a "C" rating and "10% sugar" indicated. Two green plums, one whole and one halved, are placed in front of the cup. The background is a soft pink gradient.
KOI Thé Drink with Honeycomb and Flowers
A clear plastic cup filled with a yellow beverage, ice, and chrysanthemum flowers. The cup has a black logo and text that reads "KOI Thé". To the left of the cup is a stack of honeycomb dripping with honey. To the right are bouquets of white and yellow chrysanthemums. A red oval sticker on the left reads "Healthier Choice" and "Lower in sugar". The background is a gradient of light beige to light brown.
Sugarcane Drink
A clear plastic cup filled with a yellow beverage, ice, and a lime wedge. The cup has a black logo with the text "KOI Thé" below it. To the left of the cup is a Nutri-Grade label showing a 'C' rating and "9% sugar". A stack of sugarcane stalks is placed to the right of the cup. The background is a gradient of light green to beige.
KOI Thé Drink with Nutri-Grade Label
A close-up of a creamy beverage in a clear plastic cup, topped with small white and yellow flowers. The cup features the KOI Thé logo and branding. To the left of the cup is a Nutri-Grade label indicating a 'D' grade with '8% sugar'. A bouquet of white and yellow chrysanthemums is placed at the base of the cup. The background is a soft, gradient beige.
KOI Thé Drink
A close-up of a yellow beverage in a clear plastic cup with a white lid, featuring the KOI Thé logo. The cup is placed on a white pedestal. To the left of the cup is a red oval sticker with a pyramid graphic and the text "HEALTHIER CHOICE" and "Lower in sugar". To the right of the cup are white flowers and a stack of honeycomb dripping with honey. The background is a gradient of light yellow to green.
KOI Thé Drink
A refreshing KOI Thé drink with lime and honey, presented with fresh limes and honeycomb. A "Healthier Choice - Lower in sugar" label is visible.
KOI Thé Drink with Honeycomb
A clear plastic cup filled with a creamy beverage, topped with ice. The cup has the KOI Thé logo and name printed on it. To the left of the cup is a Nutri-Grade label indicating a 'D' rating with 8% sugar. To the right, a stack of honeycomb with dripping honey is displayed. Small white and yellow flowers are arranged near the base of the cup. The background is a gradient of light brown.
KOI Thé Drink
A clear plastic cup filled with a light yellow beverage and ice, featuring the KOI Thé logo. To the left, a red oval sticker indicates "Healthier Choice" and "Lower in sugar." To the right, a stack of honeycomb with dripping honey is displayed. Small white flowers with yellow centers are placed to the left of the cup. The background is a gradient of pink.
KOI Thé Drink with Nutri-Grade Label
A plastic cup filled with a creamy beverage, featuring the KOI Thé logo and name. A Nutri-Grade label indicating a 'D' rating and 9% sugar is visible to the left of the cup. A yellow fruit, possibly a mango, with a green leaf rests in front of the cup. The background is a gradient of beige and green.
The Straits Times Singapore's Best Customer Service 2023/24
A graphic displaying "THE STRAITS TIMES" at the top, followed by "Singapore's Best Customer Service" in large white text. Below this, in a yellow band, are the numbers "2023/24" and the Statista logo.
KOI Thé Drink with Sugarcane
A light green beverage in a clear plastic cup with the KOI Thé logo and name printed on it. The cup is placed on a small, round, light pink pedestal. To the right of the cup, a bundle of sugarcane stalks is arranged. A Nutri-Grade label showing a 'C' rating and '7% sugar' is visible to the left of the cup. The background is a gradient of beige to olive green.
KOI Thé Drink
A cup of KOI Thé drink with a Nutri-Grade D rating indicating 9% sugar. The drink is layered with a dark red base and a creamy white top, served on a small white pedestal. The KOI Thé logo is visible on the cup.
Passion Fruit Drink
A clear plastic cup filled with a yellow, iced beverage, likely passion fruit tea, with visible passion fruit pulp. The cup has a black logo and the text "KOI Thé" below it. To the left of the cup is a Nutri-Grade label indicating a 'B' rating and 4% sugar. Two passion fruits, one whole and one halved, are placed in front of the cup. The background is a gradient of light green to beige.
Jewel Changi Airport Indoor Garden
A wide-angle view of the indoor garden at Jewel Changi Airport, featuring lush tropical vegetation under a geometric glass dome ceiling. A curved water feature reflects the surrounding greenery and architecture. People are seated on benches along the walkway, enjoying the serene environment. No shop fronts or menus are visible in this scene.
Boba Milk Tea Cup
A close-up of a plastic cup filled with milk tea and tapioca pearls, branded 'Koi The'. The drink has a red lid seal and is placed on a marble surface.
Boba Drink at Counter
A hand holding a cup of iced coffee with boba pearls in front of a brightly lit beverage counter featuring illuminated drink icons and a cartoon bear mascot. A digital display shows the number 69 above the counter.
Boba Milk Tea Cup
A close-up of a bubble tea cup with a red lid featuring a cartoon bear and the word 'Singapore'. The cup contains a light-colored milk tea with visible tapioca pearls at the bottom. The cup has the text 'Your Daily Beat' printed on it. In the background, there is a blurred indoor setting with people and greenery.
Koi Thé Iced Latte Product Shot
A studio product shot of an iced latte in a branded cup with 'Koi Thé' logo and a layered design showing brown coffee over white milk. Two Nutri-Grade labels indicate sugar content at 9%. Background is gradient beige to brown.
Koi Thé Iced Drink
A cup of iced tea with ice cubes, branded 'KOI THÉ', accompanied by lychee and passion fruit slices. A 'NUTRI-GRADE' label is visible on the left.
Koi The Iced Tea Cup
A clear plastic cup filled with iced tea and ice cubes, branded with 'KOI THÉ' logo. A red badge indicates 'Lower in sugar'. Background is a soft peach gradient.
Plastic Bag with Green Item
A close-up view of a translucent plastic bag containing a dark green item, possibly food or produce. The background shows a mesh screen and dim lighting.
Koi Thé Peach Drink Ad
A promotional image featuring a cup of peach-flavored iced tea with ice, branded 'Koi Thé'. Two whole peaches are placed beside the cup on a light surface. To the left, two Nutri-Grade labels show the drink rated 'C' for sugar content (9% sugar). The background is a soft gradient from beige to pale green.
Koi Thé Lychee Drink
A cup of iced lychee drink from Koi Thé, featuring a creamy beige beverage with ice cubes and whole lychees beside it. A Nutri-Grade label indicates low sugar content (9% sugar). The cup displays the brand logo and name.
Boba Tea Shop Counter
Interior view of a boba tea shop counter with two staff members wearing branded aprons behind the service desk. A digital timer displays '05' in red LED. Visible signage includes 'Collection' on the counter and partial branding above. In background, kitchen equipment and menu boards are visible. A cartoon bear cutout is placed at the front left.
Beverage Shop Counter Display
Interior view of a modern beverage shop counter featuring a cartoon bear mascot in pajamas next to an orange suitcase. The counter displays colorful drink stickers and circular light fixtures. Above, menu boards show various beverages with prices. A digital clock reads '0:00'. Background includes kitchen equipment and additional signage.
Singapore Jewel Fountain Night View
A night view of the massive indoor waterfall at Singapore Jewel Changi Airport, illuminated by warm and blue lights under a geometric glass dome ceiling.
Museum of the Future Interior
Interior view showing a large glass dome with geometric lattice structure and central skylight. Below, lush greenery fills the space, resembling an indoor garden or atrium. A few people are walking near a reflective water feature in the foreground.
Koi Thé Orange Drink
A clear plastic cup filled with an orange-colored iced beverage, branded with the Koi Thé logo and a stylized fish icon. A whole yellow citrus fruit (likely a kumquat) sits beside it on a white pedestal. To the left is a Nutri-Grade label showing grades A through D, with D highlighted in red.
Koi Thé Drink Product Shot
A studio product shot of a yellow iced beverage in a clear plastic cup with the Koi Thé logo and name printed on it. Surrounding the cup are whole lychees, a halved lychee revealing its flesh, raspberries, and a halved passion fruit showing its seeds. A 'NUTRI-GRADE' badge indicating an 8+ score is positioned to the left of the cup. The background is a soft gradient from beige to light green.
Beverage Shop Interior
Interior view of a beverage shop with customers at the counter, illuminated drink-themed signs on the counter, and digital menu boards above the service area.
Beverage Shop Interior Counter
Interior view of a modern beverage shop counter featuring cartoon mascot decorations, illuminated signage, and digital menu boards displaying colorful drink options.
Beverage Shop Interior Counter
Interior view of a beverage shop counter featuring illuminated signage including a cartoon bear character in traditional attire and a suitcase graphic with 'Koi' branding. Digital queue number display shows '39'. Background includes staff, digital screens, promotional posters for drinks like lemonade, and an Apple-branded shopping bag held by a customer.
Koi Thé Iced Coffee Product Shot
A studio product shot of an iced coffee drink in a branded cup with ice cubes, placed on a white pedestal against a gradient beige background. Two Nutri-Grade labels are displayed to the left, indicating sugar content and nutritional grading (D). The cup features the Koi Thé logo.
Food Court Interior View
Interior shot of a food court or mall dining area with multiple food stalls under a slatted ceiling. A digital menu board displays colorful drink advertisements and cartoon characters above the counter. Staff are visible behind counters, customers wait in line, and stainless steel containers hold beverages. A red LED timer shows '33' on the counter.
Bubble Tea Shop Interior
Interior view of a bubble tea shop with digital menu boards displaying flavored teas and milk tea options. A staff member is visible behind the counter, which features decorative elements including a cartoon bear character in pajamas and luggage-themed stickers. The ceiling has modern slatted design, and there are stainless steel containers on the counter.
Koi Thé Iced Drink Product Shot
A studio product shot of an iced beverage in a branded cup with 'KOI Thê' logo and ice cubes on top. A Nutri-Grade label indicates low sugar content (5%). Background is split-toned beige-brown gradient, no shop front or menu visible.
Koi Thé Drink Interior Shot
A hand holding a plastic cup of iced coffee with the Koi Thé logo, inside a modern bubble tea shop featuring illuminated drink icons and digital screens on the counter.
Koi Thé Peach Drink
A cup of peach-flavored iced beverage with ice, branded 'KOI THÉ', placed on a white stand next to two whole peaches. A Nutri-Grade label indicates low sugar content (9% sugar). The background is soft beige-to-gray gradient.
Koi Thé Drink
A cup of yellow iced beverage with ice cubes, branded 'KOI THÉ', placed on a white stand against a gradient background. A red badge indicates 'Lower in sugar'.
Koi Thé Drink Product Shot
A studio product shot of an iced coffee drink in a branded cup with 'KOI THÉ' logo, accompanied by vanilla bean and orchid flower. Nutri-Grade labels indicate sugar content (8% sugar). Background is gradient beige to brown.